Read more reviews on Trip Advisor click here
So glad I took time to read the excellent reviews or might have missed out on a lovely place to stay in Torquay.
No need to repeat as agree with all the good comments. Must say how nice it is to have owners who take a pride in their property and who clearly want their visitors to enjoy their stay with them.
The extra convenience of a therapist available to treat my troublesome back was an added bonus. Only problem is, as the excellent reputation spreads, I do hope that there are some vacancies left when I visit Torquay next year.
Thank you and we hope to see you next year.
So pleased we discovered Atlantis.
Thank you for supplying towels for the pool as we forgot ours!(No charge for towels!!!)
Already booked for next year.
Another fantastic holiday. The newly painted house and fencing looks great and
the under cover drying is a realy good idea.
Excellent accommodation. Lovely pool. Everything so clean. Apt 3.
Apartment we booked ( Apartment 3) was fantastic for us as a couple with one child. It was even ready 3 hours earlier when than we expected!!!!
The attention to detail, cleanliness of the apartment and the surroundings of the complex were extremely good. The Pool area was very nice, especially in the Sunshine :) and we struggled to keep our 4 year old out of there....
Very well run and Friendly
Thank you for a fantastic holiday
We are so pleased you enjoyed your stay here and hope to welcome you back next year.
“A fab base to explore Torbay”
We stayed in appt 2 next to the car park. Appartment was very clean and well furnished with all you could need for a self catering holiday. It was lovely to swim in the covered pool whilst it rained outside. Very close to the sea front and railway station, we only used the car once during our stay. Also close to shops but in a very quiet area of Torquay. Would definitely stay here again.
Pleased you had a good holiday. Looking forward to seeing you again soon.
Best accommodation ever!”
A friend and I have been to “Atlantis” for the second time in succession and we are absolutely thrilled by it! You get a warm welcome, the accommodation is as clean as promised on the Internet, it’s well-equipped and beautifully furnished and it’s very convenient that Pauline and John live in the same house because if you have a question or a problem, you can always get their support.
In addition, we have never experienced a place where the hosts have thought that carefully about the needs of a disabled person: My friend - who cannot walk at all - has no problem to move around, use the bathroom/toilet or get in and out of bed! (In other accommodations “suitable for disabled people” the managers always wondered that my friend cannot make at least a few steps or climb over the rim of a shower unit!). You also get a folder with hints e.g. where to get a wheelchair for the beach.
In a word: We’ll definitely come again!
Great to see you both again this year. Hope you got all the Christmas shopping done! Looking forward to seeing you next year.
Very friendly welcome and excellent service throughout the week. Apartment right at the front of the building with lovely views. Area very quiet and safe but within a few minutes walk to local shops. Very clean and well presented, kitchen had everything you could possibly need. Lovely pool and garden. Booklet with lots of information including places to visit, and vouchers. A good 30 minute walk to the centre of Torquay but plenty of taxis for a nice night out (about £5). WiFi available (small donation to use), DVD player (with DVDs available from Pauline), CD player and iPod docking station. Overall, an excellent self catering apartment with all the mod cons and in a lovely setting. Would definitely stay here again!
Thank you for the lovely review, we are pleased you had a good time here. See you again soon.
“Couldn't fault it”
Stayed in Apartment 2 with disabled access and couldt fault it, clean, comfortable, modern, accessible. The swiimming pool was great, 5 min walk to beach, friendly , helpful owners, a perfect holiday. Highly recommended
This was our .best holiday for years entirely due to the right accommodation for a person with a mobility problem. Pauline's welcome and details of everything from how the kettle works to the nearest doctor was much appreciated. Bernard and I,along with Robert, Jane and Sam (in another apartment) felt very much 'at home' and completely safe as Pauline and John live on the premises and are always very approachable. We would recommend anyone with a disability to apply for details of ground floor appartments 1 and 2
We are pleased that the accessible apartments have been such a success with guests and are constantly making improvements e.g. National Accessiblity Scheme NAS V1 (Visual) & H1 (Hearing) achieved this year. Hope to see you again soon.
We had a very enjoyable stay at the Atlantis Holiday Apartments. The apartment was immaculate with good facilities, and we highly recommend the covered swimming pool.
The owners were very friendly and couldn't do enough for us, and even offered an extensive range of DVDs.
See you next year.
So pleased we discovered Atlantis.
Thank you for supplying towels for the pool as we forgot ours!(No charge for towels!!!)
Already booked for next year.
The Apartments were in a nice, quiet location and not too far from the seafront.
Pauline showed us a route to the beach which was mostly level so made it easy with the pushchair.
Great apartment, very clean with everything we could need including Wi-Fi.
Washing machine was particularly useful with 2 young boys, 4 & 2 years.
Pauline and John were on hand if we needed anything.
The pool was ideal with the cover on when the weather was a bit breezy.
Although other people used the pool we had the pool to ourselves which was an added bonus.
Lots of places to visit in the area e.g. Model Village, Living Coasts & Cockington was just round the corner.
Pleased you and the family enjoyed your holiday. We hope to welcome you back to Atlantis soon.
“A GREAT PLACE TO STAY”
We were warmly greeted on arrival by Pauline and she couldnt have been more helpful.
My husband has mobility problems and sometimes has to use a wheelchair, What a find, everything you would need. Ramps down to the apartment door ( app 1).
Everything in the apartment designed for the less mobile.
Brilliant wet room with all the grab rails you would need, clear spaces through the dining room to the bedroom for the wheelchair.
Apartment very,very clean and beautifully furnished. Pauline ran through all the things we needed to know about to make our stay enjoyable. A selection of DVD s available from her if needed. A television and dvd player in the sitting room and bedroom .
Although we did not use it, the outdoor pool looked great.Railway station, shops, seafront, all within walking distance but bus stops close by.
Both Pauline and John were brilliant hosts and should be commended for running such a lovely place to stay.
“Don't look any further if you've come across Atlantis.”
Quiet location and a short walk into town and just up the road from the train station. Excellent hosts, and full of resources and information about the town. Apartment was perfectly clean and very well equipped with lots of attention to detail: salt & pepper, sugar and a few cubes of dishwasher detergent provided upon arrival.
Apartment and bathroom were immaculate and the bedding and towels were perfect. Kitchen is fully equipped. High speed internet (WiFi) was excellent. Parking on site.
Perfect apartment for the week we stayed in Torquay.
"Home from Home and more!"
We arrived at the Atlantis apartments to a warm welcome from Pauline, and who kindly gave us a jug of milk (whilst our milk was defrosting) so we could have a cuppa upon arrival.
The apartment was equiped to a very high standard with everything that a self-caterer could possibly need. The heated undercover swimming pool was a definite bonus and well worth the early morning dash in our cossies; from our ground floor apartment to the pool; a quick swim before breakfast then back to the apartment.
The local shops in Walnut road were easy to find and convenient as was the local public house - The Chelston Manor, with guest ales readily available and good honest food.
All in all a good few days away and thoroughly recommended for any visitors to Torquay.
"clean, cosy and comfortable, the apartment was bright and spacious (number 4)."
We stayed the first week in March and had exactly what we wanted, a few days relaxation in an apartment that was home from home. Pauline should be proud of herself for maintaining such high levels of cleanliness and quality, not a shabby thing in sight!
"Home from Home - Fantastic Value, Great location and clean!"
What an excellent find...we rarely stay in apartments because of having two young children and my partners OCD with cleanliness but couldn't fault it.
The space was fantastic, kitchen, living room and massive bedroom.
Spotlessly clean with everything you could need, dishwasher, washing machine...always handy with the english weather! and even dishwasher tablets, foil in drawers simple things made it easy. Could walk to the beaches...even the little ones did not complain and into the harbour. Beautiful on a sunny day.
The owners even had a DVD library so when the little ones were worn out from hectic days building sand castles they would go and borrow a DVD to watch in the bedroom whilst we prepared dinner in the kitchen/lounge...Fabulous
“wish I could keep it a secret”
We stayed over new year - went swimming in the heated pool - it kept my 17 year old son entertained - he loved it and can't wait to go back.
I was amazed at how lovely it was - I visit torquay regularly having family living there and have stayed in many places but this is by far my favourite - well done Pauline.
We stayed in apartment 6 for a long weekend at the beginning of December. We arrived to a very clean, fresh apartment. The owner told us how to use everything and was very friendly and informative, and the book/manual in the flat had details on everything we needed to know, even down to how to use the toaster.
Despite it being bitterly cold outside, we didn't get cold inside as the heating was more than adequate, and the apartment itself was very cosy.
The shower was really good, being in a wet room it was suprisingly easy to clear up afterwards. It was nice, warm and fairly powerful. The entire bathroom was so clean it looked brand new and unused, it was spotless.
There was a pool, but we didn't use it. It's outdoors, but has a cover for colder days so was apparently fairly warm when my partner had a nosey.
There were plenty of tourist info leaflets about museums, zoos etc. And a computer to use + wi-fi.
The building isn't too far from the seafront and shops - it is within walking distance of both. There's some good shopping to be done!
We shall definitely be returning, had a fantastic time.
“holiday with friends”
A warm welcome on arrival every thing explained clearly 2 apartments booked apartment 1
for our dissabled friend and husband they were over the moon with the accommodation, apartment 5. for ourselves again faultless, fantastic time a very big thanks to Pauline and John will have anouther holiday at atlantis apartments soon highly recommed.
“Quality Holiday Accommodation in Torbay”
We arrived at Atlantis apartments to a warm welcome from Pauline. She gave us a comprehensive explaination of all the equipment in the apartment that we had booked.
This is definately 4 star plus accommodation.
The apartment was equipped to a very high standard with everything that could possibly be needed to self cater. We stayed for 8 nights: I always overpack for holidays but there was ample storage space for clothes etc.
We enjoyed the facilties of two flat screen tvs ( bedroom and loung area)
The swimming pool in the back garden was enjoyed by us on a couple of occasions.
Robes and towels are provided if required.
Pauline and her husband John live on the premises and were available if we had anything we needed to ask ( we didn't).
On the rare occasions that they were out they always left a message indicating what time they would return. There was a folder provided with all information regarding appliances and tourist information which we found very useful and enabled us to plan our trips out.
The free wi fi also helped us to find further information events going on during our week in Torbay. Although we did some shopping at sainsburys in Torquay on the way - we still found the close proximity of the shops in nearby Walnut rd very convenient - a co-op open from 7am to 10pm daily and a Chinese take away proved very useful.
Main Torquay area - lots of shopping/ restaurants and the Princess Theatre - a 20 minute confortable walk away for us : Torre Abbey beach- 10 minutes.
We enjoyed a few events from the Agatha Christie festival week: Theatre trip - Visit to Greenway. The accommation was full the week we stayed but quiet and relaxing.
An extremely pleasant & enjoyable stay.
Your facilities and customer services are excellent.
Would I recommend you? 'Of course!' .
absolutely fantastic. Apt 1
Cannot compliment you enough for the
helpfulness, cleanliness and service. Apartment 1 was exceptional.
Swimming pool one of the main attractions for me. Lovely and warm.
Guess you could give the wooden fence a lick of paint but just a
suggestion! Can not fault anything.
Fence painting is on the
'To do' list. We just ran out of time this summer.
Apartment (Apt 3) lived up to
it's internet Photo's, we were
extremely Pleased with the
Cleanliness of the Apartment and
the Surroundings of the Complex.
Pauline and John were very
helpful and the Pool area was
Very nice, especially in the
Sunshine.Very well run and
Friendly Proprietors made the
stay extra special!
All we can say is thank you for
a Lovely Stay! :)
Thought everything about the apartment
exceeded our expectations! Apt 1
Overall everything met our requirements.
We had a lovely stay. We rate this place - Excellent. We would
definitely come back. Thank you. Mr & Mrs l. Apt 3
Very good location. Studio apartment
well laid out - top marks. Great for us. Mr & Mrs P. Apt 6
The apartment exceeded expectations and
it was great to have use of a swimming pool. Apt 3
Had a lovely relaxing time. Pauline &
John very friendly and helpful. The apartment was spacious and light
and airy with everything to hand. Added bonus of a lovely pool. Apt
Photos on the website did not do it
justice. The apartment was bigger than expected. Had a lovely
relaxing time. Pauline & John were very friendly and helpful. The
apartment was spacious with everything to hand. Added bonus - lovely
We couldn't believe our eyes! When we arrived they were still busy
upgrading the apartment by installing a gadget for I phones, but we
were of course welcome to stay (season hadn't started). With my
parents and our two children (3&5) we had two apartments across each
other. Flat screens, new carpets, free internet access, a washing
machine and lovely beds, this was too good to be true! We had a
lovely time in this house with its nice pool and near the city
centre. Thanks for making us feel so welcome. We would really
recommend your place to all of our Dutch friends & family!
p.s. Did you get that extra star? Mrs R. Netherlands Apt
3 & Apt 5
Extra star gained May 2010 now all 4 star with
a gold award.
in Apartment 1 with my disabled
husband and the accommodation
was perfect for us. All on one
level and easy access to all
parts of the apartment. Really
good sized specially equipped
wet room. Plenty of room for
wheelchair and even a special
single electrically powered bed
especially good for someone with
mobility problems. Very nicely
furnished and extremely clean.
Well equipped with all you could
need for self-catering and even
had free access to computer
especially for guests. Ramped
access to the apartment. Pauline
and John were extremely helpful
and kind. Very quiet location
but not far from small parade of
shops which catered for all
needs. Good Chinese restaurant
nearby (had excellent takeaway
delivered). Would recommend to
anyone, able bodied or with a
disability. Mrs G.
We had a brilliant 5 day's at
the Atlantis. The apartment was
perfect for the two of us. The
pool was ideal as well for us to
chill out in. We hope to be
going back again and would
definitely recommend it to
friends and family. Just a
perfect break, which was what we
both needed. Mr O.
Apartments over B&B every time!
Having a young family we felt
that it might be worth trying an
apartment instead of B&B or
hotel accommodation and what a
pleasant surprise the Atlantis
The apartment was very well
equipped, modern and spacious.
We also found the owners very
friendly and helpful.
We will definitely be staying
again & we'll be bringing our
swimwear so we can use the
heated outside pool which looked
very inviting even in February.
It was a wonderful holiday and
wonderful service from them
both. The accommodation was
stunning, couldn't of been
better, not far to walk for
anything, chips shop, local
shops and even the sea front,
even though it was our first
holiday that we have had
together it was wonderful
couldn't of asked for anything
better we will be booking to go
again after Christmas!!! I would
recommend it to any one.. young
families, the older generation
and even young couples.
I have been going to Atlantis
Holiday apartments on and off
for over 5years now and every
time it just keeps getting
better and better. Pauline and
John have worked so hard to make
your stay an absolutely
wonderful experience. They seem
to know exactly what their
customers need. It is no wonder
they have received so many
awards over the years. They
never cease to amaze me every
“Best self catering apartment where I have ever stayed”
I have stayed in other self catering
apartments before, but I think this was the best one. Not only was
the apartment very nice and cosy and the house peaceful, but I also
had the impression that the owners, who lived downstairs, would have
been very helpful if we had needed help with something. I find it
hard to imagine that there is a better choice for self catering in
Torquay. Mr K. Stockholm
Great place, great location, great
hosts. Everything we could need in the apartment and the pool was
fantastic. Thank you.
I can sum up Atlantis in one word -
Fantastic! New mattresses are heavenly. The apartment was so clean
and well equipped. What a luxury to have the pool to oneself every
evening. We will be back! Sep 2009
This is an absolute hidden treasure! My
highest compliments to John & Pauline. Absolutely fabulous.
Mattress a little lumpy! Mr & Mrs
PILLOWTOP MATTRESSES NOW IN ALL APARTMENTS
Hospitality great. Very well looked
after. Apartment was well set out and well equipped for our needs.
Very friendly atmosphere and would recommend Atlantis to anyone.
Thank you Pauline & John. Mrs V.
We have really enjoyed our holiday. The
pool was great. Website very good. Thank you for making us feel
Mr & Mrs W.
The website was very informative -
prices, facilities, availability and pictures of the rooms. A bin
Mr & Mrs P. Aug 2009.
Unfortunately the local council do not collect
glass/bottles. The local car parks and supermarkets have recycling
facilities for glass & we have a box by the bins so we can take it
Overall the apartment was good. However,
we would have like a better mattress (DONE-
See above) more room around the toilet and bigger towels. Mr
& Mrs S. Aug 2009
(This apartment is being
refurbished in December there will be a new kitchen and new shower
room. New linen and towels will be in the apartments from Easter.)
Being two 'old codgers' we did miss
having a conventional oven. We would rather have an oven than a
Mrs B. Aug 2009
Mattress too lumpy and thin
(DONE- See above) Shower unit no use
for disabled people, not flexible enough and unable to control water
temperature. A separate tumble dryer would not go a miss. Mr & Mrs
N. Aug 2009
We have 2 other
apartments which are accessible and have shower attachments which
are movable. All the showers have a control to adjust the
temperature. Unfortunately it is not possible to install a separate
tumble dryer as the washing machine in this apartment has a tumble
dryer. I wish we had been made aware of any problems with the shower
during the stay and we could have rectified any problems.
Very informative website. Nice pool.
Maybe a pack of cards or a few games, especially if wet, we forgot
ours. Mr & Mrs K. Aug 2009
Due to an oversight by
us there was not a list of board games in the apartment folder.
(Note to self ' Must do better'!)
Not too keen on the 'wet room' would
prefer a shower enclosure. Enjoyed the pool. Mr & Mrs V. Aug 2009
We are always glad to be here. Mr & Mrs P. April 2009
We enjoyed our stay very much again especially the pool, a big
success with the children. it also got me swimming in more years
than I can remember. Mrs A. Feb 2009
Great pool - warm even in November!
Peter & Julie Nov 2008
Everything was great. Apt 5 has been
transformed. New kitchen and shower room. Nice location. Mr & Mrs B.
Would definitely recommend. David & Kath Lancs. Aug 2008
One word - fantastic. Will be back next year. Mr T. July 2008
Well equipped apartments. Dishwasher and washing machine - WOW. Mr &
Mrs C. Cumbria July 2008
Great flat, great pool, great location. What more can I say! Phil &
Pam Manchester July 2008
Everything you could possible need. Chris. Bristol June 2008
like to thank you for a wonderful holiday. The apartment and your
consideration was excellent and it helped make the holiday. We would
not hesitate to recommend your apartments to our friends and
relations. Thank you once again.
Mr & Mrs G. Surrey
I thought I would take
the opportunity to comment on the high quality of service I have
been receiving during my stay in South Devon. I have spent the past 2
months in Torquay for work - and been staying at the Atlantis
I must say - the
friendliness, attentiveness and customer focused attitude has been
I am a hardened
traveller - for work and pleasure, travelling to over 35 countries
in the past 5 years, working and travelling through-out the UK
staying at all types of hotels, B&B's, apartments, Penzions. The service I have
received at Atlantis has got to be some of the best in the UK, and
very high by world standards. Mr G.E. London
We initially stayed for only a few days, four
years ago, to break our journey to Cornwall, but were so impressed
that we have returned many times since, three or four times a
year. Every time we visit, more changes and improvements have been
made to the facilities on offer for the comfort of the guests.
Although we do not need it ourselves, we have been impressed by the
accommodation for the disabled.
Since we first stayed at the apartments a
swimming pool has been built, accommodation updated and a relaxing
garden created, all for the convenience and enjoyment of the
guests. The standard of cleanliness at the apartments has always
been very high. Pauline and John are always on hand with any help
and information needed, and have a really good knowledge of the area
which they are able to pass on, this has been very useful to us. On
each visit, we have arrived to find a small gift in our apartment,
i.e., a bottle of wine, apple juice or a local mug or shopping bag. These are really lovely holiday apartments with
friendly and helpful proprietors which we would highly recommend.
Mr & Mrs W.
been visiting the Atlantis on a regular basis since 2003. Apart from
the excellent standard of accommodation, we have been repeat
visitors because of the friendly welcome we have always received
from Pauline. She is always ready to help out with information and
deals with problems cheerfully.
Mrs E.G. Swindon
have been going to Atlantis for 4 summers now and it has been
excellent every time!! The
accommodation is so comfortable, and they have been doing so many
improvements in that time it is amazing!!
are some lovely sights, restaurants, shops and places to visit and
the swimming pool is excellent, even better this year because they
built a cover over it. This made it nice and relaxing even when
going in there in the day time, it was nice and quiet!!
Pauline and her family have worked very hard on the building and we
have always stayed in
the garden apartment, and also seen some
amazing redevelopments to it!!
Lorna, Des and Leonie, Birmingham, England.
Everything you need to know is on the website.
Will definitely recommend to other friends and family. Thank you.
Excellent accommodation. Superbly equipped. Mr
The website does not do the place justice. More
photographs of the apartments might be useful. Thank you for a
wonderful stay and being patient with our five children....see you
Gary, Nat, Oliver, Angus, Abbie and Rubie X
Had a pleasant time. Would come back again. Mr
Everything just perfect. Mr and Mrs Comely. Apt 1
Very enjoyable stay. Will call again when we are
down this way. Dixon. Apt 5
Nice to see pictures of rooms, availability and
prices on the website. Lots of information. Thanks for a lovely
holiday, very relaxing. We'll be back. .Mr and Mrs Moseley Apt 5
Used all the appliance, sophisticated though they
are, but could not find 'on' switch for vacuum. How sad eh! Had to get down with dustpan! All
joking aside, everything excellent including our hosts. Apt 5
Quality service - friendly and thorough; nice,
clean and comfortable. Apt 4
Internet tells you the availability dates of each
apartment. Thank you for a lovely stay. Mr Davidson Apt 6
Excellent stay would love to come back. Thanks
for the apple juice, fudge and mug....nice touch. Computer much
appreciated. The Sommervilles. Canada Apt 4
Came last year. Very good. Keep up the fantastic
work. Apt 1
Thanks for a great holiday Pauline. Would like to
see guests' reviews of places to eat. All the best Andrew and Jill Apt 6
As a disabled traveller I experienced severe
difficulties in finding accommodation in Torquay.
Even the big hotel
chains are unable to provide true disabled accommodation. So called
accessible rooms have the shower above the bath and a wheelchair
user is expected to climb in the bath and have a shower standing.
Others have no grip rails and no seating in the shower, just a
normal shower. Having called around 20 hotels unsuccessfully and
feeling very bad due to this rampant disability discrimination, I
finally found Atlantis Holiday Apartments.
The lady answering the
telephone - Pauline Roberts could not have been kinder,
understanding and helpful. She could offer not one but two rooms.
Walk in shower, stair lift even an electric bed. I booked one room
When we arrived John and Pauline welcomed us as
if we had known them for years. The apartment had everything you
could wish for, washer/dryer, dishwasher, microwave, TV, video,
Freeview and more. The room was lovely and clean the equipment
equally clean. We had a lovely time and can highly recommend the
Atlantis to any traveller. Disabled or not.
Mrs G. P. Leicester Apt 1
After many hours looking for
the right accommodation on the internet we were so pleased when we
finally found a place suitable for us both.When you are disabled it is
vital that you find the right accommodation that is user friendly
and at a fair price which is exactly what we found when we arrived.
The apartment was very well
laid out and assessable for the wheel chair. It was very comfortable
and had everything we needed for our two weeks stay. The shower room was excellent
and the overall accommodation was of a very high standard. I would
definitely recommend the Atlantis to anyone else and will
be looking to return sometime in the future.
In fact my son in law was so
impressed he is also looking to have a holiday with his family
sometime in the future as well. Many thanks for all your help
during our stay and we look forward to staying with you sometime in
Kind regards Mr & Mrs Caws. Hampshire Apt 1
As means of
appreciation we would like to say that we had a wonderful stay at
Atlantis Apartments and your care and attention to detail really
added to our holiday. We thoroughly enjoyed the pool, it is a
credit to your hard work. We also appreciated the warm and friendly
atmosphere and the personal touch makes all the difference.
Margo, Graham, Adam &
Sarah Grieg. Apt 3